Jupiter Science - Orion, Melody, Neptune, and Microlite Water Ionizers: Warranty And Returns

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Heartspring.net offers a limited LIFE TIME warranty on all Jupiter Science Ionizers, except for the Ultra Techno which has a ONE (1) year warranty.

This new policy applies to ionizers purchased after September 2009. We decided on this world-first offer in support of our claim that Jupiter models are exceptionally reliable and made to last for many, many years.

The Jupiter Science warranty provides five (5) years parts and labor, from purchase date, with FREE shipping from anywhere in the USA. (Please note that if sending an ionizer in for repair from outside the USA, the customer needs to pay for all shipping costs). Then after 5 years from purchase customer pays for shipping and labor while IonLife pays for all replacement parts. After 5 years from purchase there is also a guaranteed maximum of $195 on the most expensive repair.

Warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas. Heartspring has repair depots on the east and west coast. Customers are required to phone first so that they can be issued with a Return Authorization Number. Toll free number is 800-875-9025

Jupiter Science ionizers are manufactured by the largest Ionizer company in the world, and Heartspring.net is a secure and aurthorized Jupiter Science Dealer.

Heartspring.net 60 Day Water Ionizer Return Policy

A Simple Invitation:

We invite you to try out our new range of Jupiter ionizers and enjoy the benefits for 60 days.

We are so sure that you will be satisfied with your Jupiter ionizer that we offer you a 60 day money back guarantee. If at any time in the first 60 days you wish to return your unit, we will give you a full refund, less 15% restocking fee, as long as your ionizer is returned in as new condition and in its original packing.

"As new condition" means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs etc.

If you have NOT used any product, and NOT broken the manufacturer's seal on the box, you can return the products within 60 days of purchase for a full refund. The original shipping charges will not be refunded and return shipping charges must he prepaid by the purchaser.

Heartspring.net is one of the largest distributors of alkaline water ionizers in the US offering quality service second to none. We also export Jupiter Science units to over 15 countries worldwide. We value our customers and are very grateful for referrals. This is why we promote such a generous return policy and why we can do with confidence based on years of growth and happy testimonials.

Return Policy for Non Water Ionizer Items

If you have NOT used any product, and NOT broken the manufacturer's seal on the box, you can return the products within 30 days of purchase for a full refund less shipping cost.

If you have broken the manufacturer's seal or used the product in any way, you may return the product (exceptions are books and DVDs), subject to a 15% restocking charge within 30 days of purchase. The original shipping charges will not be refunded and return shipping charges must he prepaid by the purchaser.

Important - Return Merchandise Authorization Number

No return can be accepted without our prior authorization. Please call 1-800-875-9025 to receive a *Return Merchandise Authorization Number (RMA#).

We will notify you of your refund once we have processed the returned item. You can expect a refund to be sent within 2 business days of our receiving your return.